Pharmaceuticals, R&D and biotechnology companies have to comply with the regulatory requirements of the pharmaceutical regulatory authorities.
Various clinical trials also need to be conducted by these companies in due course of time. The drugs or products being manufactured by these companies have to be ensured for product safety. Information storage as well as training personnel for such elaborative and complex tasks requires excellent skill-sets and periodical trainings.
It is here, where the role of a Learning Management System (LMS for Pharmaceuticals) comes in the forefront.
TrainingMax is an integrated quality management suite which is a configurable and easy-to-use software solution that helps biotech companies attain and sustain CGMP compliance. Recognizing that validating a software solution (as required by 21 CFR Part 11) is a necessary component in FDA compliance, TrainingMax offers comprehensive, full-cycle validation services, including IQ, OQ, and PQ validation tests. TrainingMax continuously develops new methods and biotechnology and pharmaceutical training ystems to cut the time involved in validating a system and to make it easier to validate software upgrades, both of which are essential in lowering overall validation cost.
Developing the Content of a training program
A well-planned training program should provide the following content for learning and TrainingMax allows you to configure the same.
Product knowledge
- The salesperson should become familiar with the features of Company products
- He/she should be able to explain the product benefits to the customers
- The salesperson should have a complete knowledge of competitor products
Company knowledge
- What does the company do?
- What is the company’s organization structure?
- Who is responsible for what?
- What are the company’s procedures?
- What does the company stand for?
Market knowledge
- What are the general business conditions?
- Who are the competitors and how do they operate?
- Who are the customers and what are their needs?
- What is the customer’s buying process?
Selling activities
- Gather relevant information about Prospect
- Approach the prospect
- Develop a sales presentation
- Anticipate and answer objections
- Close the sale
- Maintain continuing good relations
Non-selling activities
- Customer service- "those activities that enhance or facilitate the sale and use of one’s product and service"
- Stocking shelves, planning promotions, processing orders, delivering, handling complaints
- Generating sales inquiries
- Paperwork, including periodic reports